Recovery Agent

Vianet Communications Limited Kalanki - Kathmandu

Job Description:

Vianet is seeking motivated and responsible Recovery Agents to join their Kalanki team. In this role, you will contact inactive customers, convince them to resume their internet service, and if they decide not to continue, collect the router from their home. This position is ideal for candidates with strong communication skills and a willingness to travel locally.

Responsibilities and Duties:

• Visit and follow up with inactive customers to encourage service reactivation
• Convince customers to resume using Vianet’s internet services
• If customers choose to discontinue, safely retrieve and return the router
• Maintain accurate daily records of visits, customer decisions, and recovered equipment
• Escalate unresolved issues to supervisors as needed