Job Description:

• Provide application support to end-users for ERP and Tigg-based software
• Troubleshoot and resolve client issues through email, phone, or on-site visits
• Collaborate with internal teams to escalate and resolve technical challenges
• Conduct software training and user onboarding sessions
• Assist in software implementation, testing, and deployment
• Document issues, solutions, and updates in the support system
• Make field visits when required for client support and software rollout

Specification:

• Bachelor’s degree in Information Technology, Computer Science, or Management
• Minimum 2 years of experience in application/customer support
• Experience with ERP systems and knowledge of Tigg software is a strong plus