Branch Manager

Subisu Cablenet Limited Chitwan

Job Description:

• Bachelor's degree in business, management, or a related field (preferred).
• Minimum 5 years+ experience in the ISP or telecommunications industry.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of ISP products, services, and industry trends.
• Ability to work effectively under pressure and meet deadlines.

Responsibilities and Duties:

• Supervise a team of employees, including sales representatives, customer service agents, and technical support staff.
• Provide leadership and direction to the branch team, ensuring they are motivated and aligned with company goals.
• Conduct performance evaluations and provide coaching and development opportunities to staff.
• Foster a customer-centric culture within the branch, ensuring that all customer inquiries and concerns are addressed promptly and satisfactorily.
• Monitor customer satisfaction metrics and implement strategies to improve customer experience.
• Develop and execute sales strategies to achieve branch revenue targets.
• Implement solutions to improve branch performance.
• Generate regular reports on branch performance and provide updates to senior management.