Counselor- Baluwatar

Folliderm-Hair Care Experts Baluwatar

Job Description:

• Provide professional consultation to clients regarding Folliderm’s treatments and services. 
•  Understand client concerns and recommend suitable treatment packages. 
•  Convert consultations into sales by effectively presenting treatment benefits and value. 
•  Build and maintain strong client relationships to ensure retention and repeat visits. 
•  Coordinate with doctors, therapists, and front desk team for seamless service delivery. 
•  Maintain accurate client records and consultation details in the system. 
•  Follow up with leads and inquiries to convert them into confirmed appointments. 
•  Achieve monthly sales targets and contribute to overall revenue growth. 
•  Prepare and maintain sales and client conversion reports. 
•  Handle client queries and concerns professionally and promptly. 
•  Guide and support junior counselors to improve performance. 
•  Participate in promotional campaigns and marketing activities for lead generation. 
•  Ensure proper documentation of treatment plans, packages, and payments. 
•  Maintain a premium consultation environment and client experience. 
•  Coordinate with the marketing team for lead tracking and follow-ups. 
•  Ensure confidentiality of client information and treatment details. 
•  Follow company policies, SOPs, and compliance standards. 
•  Manage high client volumes efficiently while maintaining service quality. 
•  Maintain strong knowledge of treatments, products, and services. 
•  Perform additional duties as assigned by management. 

Specification:

• Bachelor’s degree in Management, Business Administration, or a related field. 
•  Minimum 5 years of experience in sales counseling, preferably in healthcare, aesthetics, education consultancy, or service-based industries. 
•  Strong sales, consultation, and client conversion skills. 
•  Excellent communication, negotiation, and interpersonal abilities. 
•  Experience handling high-value clients and premium services. 
•  Good knowledge of MS Office, CRM systems, and client management tools. 
•  Strong organizational, reporting, and multitasking skills. 
•  Professional personality with leadership and team guidance capability.