CRO Front- Lekhnath

Konnect Solution Private Limited Lekhnath - Pokhara

Job Description:

•  Perform network testing and troubleshooting to identify and resolve connectivity or performance issues.
• Assist in the planning and design of fiber optic network installations when required.
•  Coordinate with team members to ensure efficient installation, maintenance, and repair of network infrastructure.
• Provide basic technical support and guidance to customers or end-users when necessary.
• Ensure all tools, equipment, and company vehicles are maintained in proper working condition.
• Prepare and submit daily reports on field activities, technical issues, and progress to supervisors or management. 
• Basic knowledge of broadband and fiber optic network systems.
• Strong problem-solving skills for diagnosing and resolving on-site technical issues.
• Effective communication skills in English and/or Nepali.
•  Ability to collaborate with team members and follow operational instructions efficiently. 

Specification:

•   Must possess a valid two-wheeler driving license to support mobility for field visits and client coordination when required.
•  Should have access to a personal two-wheeler to ensure timely travel for customer meetings, service follow-ups, or operational support.
•  Must own a smartphone to facilitate field reporting, internal communication, and coordination with team members and supervisors.
• Good knowledge of local areas, roads, and routes to effectively manage travel and reach customer locations efficiently.
•  Prior experience in customer service, client relationship management, field coordination, or technical support will be considered an added advantage.
•  Ability to communicate professionally with customers and represent the organization in a positive manner during field interactions.
•   Willingness to work in dynamic environments, including occasional outdoor assignments, customer visits, and flexible field conditions when required.