Job Description:

The AGENT shall ensure that all corporate/Soho FVs are accounted for the day. All corporate/Soho visits shall be properly diagnosed with proper solutions. Upon any exceptions the clients shall be informed.

· Install and operate full internet connectivity at clients site.

· Monitor and maintain computer systems and networks of the clients and Vianet.

· Provide technical assistance to marketing agent to acquire new installations.

· Talk to staff or clients through a series of actions, either face-to-face or over the phone, to help set up internet systems or resolve issues or provide solutions.

· Troubleshoot system and network problems, diagnosing and solving hardware, internet or software faults.

· Replace equipment/parts as required

· Provide support, including procedural documentation or a fault or set up a system

· Support the roll-out of new applications

· Respond within agreed time limits to call-outs

· Work continuously on a task until completion (or referral to third parties, if appropriate)

· Prioritize and manage many open cases at one time

· Rapidly establish a good working relationship with customers and other professionals, such as software developers

· Test and evaluate new technology

· Engage in proactive visits of corporate/Soho customer’s weekly/monthly.

· Provide monthly report on works done.

Specification:

• Ability to think logically.
• Good knowledge of software and operating systems work.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Must have the ability to work well in a team.
• Must have problem solving skills.
• Ability to prioritize your workload.