Customer Retention Executive

Vianet Communications Limited Jawalakhel

Job Description:

• Handle customer queries, complaints, and feedback in a professional manner.
• Contact customers proactively to ensure satisfaction and prevent cancellations.
• Analyze customer accounts to identify at-risk clients and create retention strategies.
• Collaborate with sales, marketing, and support teams to enhance the customer experience.
• Maintain accurate customer records and track interactions in CRM systems.
• Build strong rapport with clients to encourage repeat business and referrals.
• Provide after-sales support and ensure timely resolution of customer issues.
• Stay updated with company products/services to effectively communicate value to customers.

Responsibilities and Duties:

• Strong communication (verbal & written) and interpersonal skills.
• Customer-focused with problem-solving attitude.
• Ability to handle difficult conversations with diplomacy and empathy.
• Good negotiation and persuasion skills.
• Familiarity with CRM software and MS Office tools.
• Analytical skills to interpret customer data and trends.
• Ability to work under pressure and meet retention targets.