Customer Service Representatives (CSR)- Baluwatar, Kathmandu

Subisu Cablenet Limited Baluwatar

Job Description:

• Make outbound calls for service follow-ups, payment reminders, and customer satisfaction.
•  Handle customer inquiries related to billing, payments, invoices, and account information. 
•  Create, update, and monitor customer support tickets until resolution. 
•  Coordinate with technical, sales, and operations teams to resolve customer issues. 
•  Maintain accurate records of customer interactions and service requests in the CRM system. 
•  Follow up on pending cases and ensure timely resolution. 
•  Support customer retention through excellent post-sales service and service renewals. 
•  Provide accurate information about products, services, billing, and company policies. 
•  Escalate complex issues to the relevant departments and keep customers informed. 
•  Prepare daily and weekly reports on calls, tickets, and customer follow-ups. 
•  Ensure compliance with company policies and customer service standards. 
•  Deliver a professional and positive customer experience.

Specification:

• Bachelor's degree Running or Freshers (Business, Management, Marketing, or related field preferred).
•  Experience in customer service, telecalling, billing, or call center is preferred; fresh graduates may apply. 
•  Excellent communication and interpersonal skills. 
•  Strong customer handling and problem-solving abilities. 
•  Basic knowledge of CRM software and MS Office. 
•  Good multitasking, time management, and organizational skills. 
•  Customer-focused, detail-oriented, and able to work under pressure.