Job Description:

•  Provide L2/L3 technical support to enterprise and corporate clients
•  Monitor network performance and proactively identify service issues
•  Handle escalations for connectivity, routing, switching, and fiber links
•  Coordinate with NOC, field teams, and engineers for issue resolution
•  Install, configure, and troubleshoot routers, switches, and firewalls
•  Conduct on-site visits for activation, maintenance, and troubleshooting
• Maintain incident logs, service reports, and technical documentation
•  Support enterprise project implementation and service rollouts
•  Ensure SLA compliance and timely resolution of client issues
•  Communicate updates and ensure client satisfaction

Specification:

•  Bachelor’s Degree in IT, Engineering, or Networking
•  2–3 years experience in enterprise/network support role
• Strong knowledge of LAN/WAN, routing, switching, and fiber networks
• Hands-on experience with Cisco, MikroTik, Huawei, Juniper devices • CCNA/CCNP certification preferred (not mandatory)
•  Strong troubleshooting, communication, and client-handling skills
• Ability to work under pressure and meet SLA targets