Job Information
  • Employee Type:

    Full Time
  • Location:

    Surkhet
  • Job Type:

    Technical Support
  • Experience:

    1 years or more
  • Education Level:

    +2 Completed
  • Salary:

    Negotiable
  • Apply Before:

    2 months from now
L1 Field Support
Job Description:
Responsibilities and Duties:

Job Duties & Responsibilities:

  • Follow up the task assigned
  • Task escalation to concerned department if required
  • Create Task based on every customer’s query through email/sms with proper problem title
  • Coordination between the intra and inter- department /IPTV team
  • Identify and escalate priority issues per Client specifications
  • Develop diagnostic skills with solution in mind
  • Initiate field support to diagnose initial offsite problem (Form  design / Standard Test Report) in mentoring capacity
  • Update  task as action taken to troubleshoot with common title and clear language as per clientele
  • Receive handed over task by other shift and handle with prioritizing solutions
  • Actively participate in the training (Tech and non tech) to develop the learning
  • Other Office duties (technical) Assigned by senior authority