Front Desk Executive-Birgunj

Vianet Communications Limited Birgunj

Job Description:

• Attend walk-in customers and handle their queries in a polite and professional manner 
•  Provide complete information about services and products to customers 
•  Manage customer payments and ensure accurate receipt entry 
•  Maintain proper records of all payments received 
•  Handle incoming calls and transfer them to the respective departments 
•  Coordinate with internal departments to resolve customer issues efficiently 
•  Greet customers warmly and guide them appropriately throughout their visit 
•  Ensure a smooth and positive customer experience at all times

Specification:

• Excellent communication skills in both Nepali and English 
•  Pleasant, confident, and customer-friendly personality 
•  Strong customer relationship management skills 
•  Good knowledge of MS Word and MS Excel 
•  Ability to handle customer queries calmly and effectively 
•  Basic understanding of office coordination and communication flow 
•  Ability to work in a team and manage multiple tasks 
•  Professional attitude with a service-oriented mindset