Front Desk Executive-Pokhara

Vianet Communications Limited Pokhara

Job Description:

• Deal with walk-in customers and handle their queries in a courteous manner 
•  Greet customers warmly and guide them properly 
•  Provide clear information and explain service products to customers 
•  Handle payment processing and receipt entry accurately 
•  Maintain proper records of payments received 
•  Attend incoming calls and transfer them to the respective departments 
•  Coordinate with different departments to resolve customer queries 
•  Ensure smooth communication between customers and internal teams 
•  Deliver professional customer service at all times 
•  Maintain a positive and helpful front desk environment

Specification:

• Fresher are encouraged to apply 
• +2 Completed or equivalent level of education 
•  1 year required (Freshers may also apply)
• Excellent communication skills in Nepali and English 
•  Pleasing personality and good interpersonal skills 
•  Strong customer relationship management skills 
•  Good knowledge of MS Excel and MS Word 
•  Ability to handle customers and multitask efficiently 
•  Basic understanding of customer service operations (preferred)