Job Description:

Key Responsibilities:

1. Front Desk Management:
   • Greet and assist students, parents, and visitors in a courteous and professional manner.
   • Handle incoming calls, emails, and walk-in inquiries, providing accurate information about services.
   • Maintain a tidy and organized reception area.
2. Client Interaction:
   • Address initial queries about educational programs, admission processes, and other services offered by the consultancy.
   • Schedule appointments and meetings for counselors and other team members.
   • Collect and organize necessary documents from students for applications.
3. Administrative Support:
   • Maintain and update records of client inquiries and feedback.
   • Assist in managing calendars, bookings, and follow-ups for counseling sessions.
   • Ensure timely communication with clients regarding updates and deadlines.
4. Coordination and Communication:
   • Liaise with counselors, support staff, and external partners to coordinate services efficiently.
   • Communicate updates about promotions, seminars, and events to clients.
5. Customer Service:
   • Resolve complaints or concerns promptly and escalate issues to the appropriate department if necessary.
   • Foster a positive and helpful atmosphere to enhance the client experience.

Specification:

Qualifications and Skills:

• Education: Minimum of a high school diploma; bachelor's degree preferred.
• Experience: Prior experience in customer service, front desk management, or administration is an advantage.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong organizational and multitasking abilities.
  • Proficient in MS Office (Word, Excel, Outlook) and basic knowledge of office equipment.
  • Friendly and approachable demeanor with a problem-solving attitude.
  • Ability to handle sensitive information with confidentiality.