Help Desk-Pokhara

Vianet Communications Limited Pokhara

Job Description:

• Handle walk-in customers professionally and provide front desk support 
•  Assist customers with inquiries (internet packages, billing, renewals, account status, services) 
•  Process bill entries and manage cash handling accurately 
•  Prepare daily bank cash deposits and ensure proper reconciliation 
•  Create, update, and assign tickets for customer issues and complaints 
•  Coordinate with technical and field teams for issue resolution 
•  Provide first-level technical support (Wi-Fi, router setup, connectivity issues) 
•  Follow up on renewals, pending requests, and installations 
•  Handle customer escalations and support retention of at-risk customers 
•  Promote package upgrades and value-added services 
•  Support revenue growth through upselling activities 
•  Maintain proper documentation and service quality standards 
•  Assist Help Desk operations and escalation handling 
•  Provide support via phone, email, and in-person communication 
•  Ensure compliance with company policies and professional communication

Specification:

• Excellent communication skills in Nepali and English 
•  Pleasing personality and good interpersonal skills 
•  Strong customer relationship management skills 
•  Basic knowledge of MS Excel and MS Word 
•  Ability to handle multitasking and customer service work 
•  Basic understanding of internet services and troubleshooting (preferred) 
•  Education: +2 Running or Completed 
•  Freshers are encouraged to apply