L1 Field Support- Surkhet

Konnect Solution Private Limited Surkhet

Job Description:

•  Answer customer calls and log issues in the ticketing system
• Provide basic troubleshooting for internet, router, and service issues
•  Escalate unresolved problems to L2, NOC, or field teams
•  Monitor open tickets and ensure timely follow-up
•  Communicate service updates and resolutions to customers
•  Maintain call logs, reports, and support documentation
• Follow support SOPs and call-handling standards 

Specification:

•  Good communication and customer service skills
•  Basic IT and networking troubleshooting skills
• Ability to stay calm under pressure
•  Strong problem-solving and coordination ability 
•  +2 or Bachelor’s in IT, Management, or related field
•  Experience in call center or ISP support preferred