Network Support- Jawalakhel

Vianet Communications Limited Jawalakhel

Job Description:

• Troubleshoot connectivity issues, including no internet or unstable connections.
• Configure and maintain routers and ONT devices.
• Resolve IPTV/STB activation errors and signal level problems.
• Identify and handle fiber cuts, ONU issues, and hardware faults.
• Coordinate with NOC, L2, and field teams for escalations and advanced troubleshooting.
• Provide guidance to resellers on network best practices, device usage, and preventive maintenance.

Specification:

• SLA adherence and timely ticket resolution.
• Reseller satisfaction rating. Reduction in repeat complaints.
• Number of successful activations supported.
• Proper hardware documentation and minimal defects.
• Quality of training provided to resellers.
• Diploma or Bachelor's degree in IT, Electronics, Computer Engineering, or related field.
• 1/2 years of experience in ISP/telecom technical support