RCC/BCC

Vianet Communications Limited Bhaktapur

Job Description:

• Follow up with customers whose packages are nearing expiry or whose accounts are inactive.
• Assist customers in resolving service-related issues and promote timely renewals.
• Communicate current Vianet offers, service updates, and new features.
• Contact customers who cancel their services to understand their reasons for leaving, recommend effective solutions, and encourage plan renewals.
• Conduct reactivation of different types of customers and services.
• Track reactivation using internal systems (Online, Dashboard, STE, etc.).
• Maintain follow-up updates, call status, issues, and solutions in the system.
• Coordinate with team leaders to schedule callbacks and resolve escalations.
• Provide regular updates to supervisors based on daily/weekly targets.

Responsibilities and Duties:

• Minimum +2 pass (Any Stream)
• Experience in ISP/ Telecom industry is preferred
• Preferred Bachelor Degree