Job Description:

• Assist in managing relationships with students, parents, partner institutions, and internal teams.
• Support student counseling activities related to course selection, universities, admission procedures, and documentation.
• Coordinate with Relationship Managers to follow up on inquiries, applications, and offer letters.
• Maintain accurate student records, CRM updates, and application tracking systems.
• Handle student queries through calls, emails, social media, and walk-ins in a professional manner.
• Support visa documentation coordination and submission processes as guided by seniors.
• Assist in organizing seminars, counseling sessions, education fairs, and promotional events.
• Ensure timely follow-ups to improve student satisfaction and conversion rates.
• Maintain confidentiality and compliance with consultancy policies and partner requirements.
• Perform other administrative and coordination tasks as assigned.

Specification:

• Good interpersonal and customer-handling skills.
• Basic knowledge of study abroad processes and documentation (preferred).
• Proficiency in MS Office (Word, Excel, Email) and CRM systems.
• Well-presented, professional, and student-centric approach.
• Ability to multitask, follow instructions, and work under deadlines.
• Willingness to learn and grow within the education consultancy sector.