Job Description:

• Troubleshoot issues related to no internet access or unstable connectivity
• Configure and support routers and ONT devices
• Resolve IPTV/STB activation and service-related errors
• Identify and address signal level problems
• Diagnose fiber cuts, ONU issues, and other hardware-related faults
• Coordinate with NOC, L2, and field teams for escalations and advanced troubleshooting
• Provide guidance to resellers on network best practices, device usage, and preventive maintenance

Specification:

• Diploma or Bachelor’s degree in IT, Electronics, Computer Engineering, or a related field
• 1–3 years of experience in ISP/Telecom technical support
• Strong ability to meet SLA requirements and resolve tickets within defined timelines
• Focus on reseller satisfaction with an emphasis on reducing repeat complaints
• Proven support for successful service activations
• Proper handling and documentation of hardware with minimal defects
• Ability to deliver effective training and guidance to resellers