Rider Operations & Collections Officer-Naxal, Kathmandu

Gogoro Nebula Naxal

Job Description:

• Monitor rider attendance, daily activity, and overall operational status to ensure smooth fleet operations 
•  Track rider payment schedules and ensure timely collection of dues from all assigned riders 
•  Follow up consistently on pending, overdue, and outstanding payments through calls and field visits if required 
•  Maintain accurate and updated records of all collections, rider accounts, deposits, and transaction details 
•  Coordinate closely with operations and finance teams for proper reconciliation of payments and reporting accuracy 
•  Prepare detailed daily, weekly, and monthly reports on collections, rider performance, and operational status 
•  Monitor rider compliance, behavior, and vehicle usage to ensure discipline and company guidelines are followed 
•  Escalate issues related to non-payment, misconduct, or operational irregularities to management in a timely manner 
•  Assist in onboarding new riders by explaining payment policies, procedures, and operational guidelines 
•  Ensure proper documentation and safekeeping of rider agreements, records, and related documents

Specification:

• Bachelor’s degree in Management, Finance, Business Administration, or related field 
•  Prior experience in collections, fleet operations, logistics, or field coordination preferred 
•  Strong communication, negotiation, and interpersonal skills 
•  Good reporting, documentation, and record-keeping ability 
•  Proficient in MS Excel and basic reporting tools 
•  Ability for field coordination and rider follow-ups 
•  Problem-solving, multitasking, and time management skills 
•  Responsible, disciplined, and detail-oriented nature 
•  Ability to work under pressure and meet targets 
•  Willingness to perform field visits when required