Social Media Officer

White feather's Jewellery New Road

Job Description:

Requirements:

• Strong written English communication skills.
• Basic knowledge of customer service practices on social media.
• Ability to stay active and attentive during shift hours.
• Must have a reliable internet connection and personal device (laptop/mobile).

Responsibilities and Duties:

Key Responsibilities:

• Manage and monitor company social media accounts (Instagram, Facebook, WhatsApp Business, etc.) from 6 PM to 11 PM remotely.
• Respond promptly and professionally to customer messages, comments, and inquiries.
• Ensure consistent brand voice and professional online engagement.
• Report important queries, complaints, or urgent issues to the management team.
• Attend a 4-hour office session daily(or as per schedule) for meetings, content updates, and team coordination.