System Network Monitoring Unit Executive (SNMU)- Jawalakhel

Vianet Communications Limited Jawalakhel

Job Description:

• Monitor network and system devices during the assigned night shift.
•  Continuously monitor network performance and identify service interruptions or abnormalities. 
•  Escalate incidents promptly to the concerned departments following established escalation procedures. 
•  Coordinate with internal teams to ensure timely resolution of network and system issues. 
•  Maintain effective communication regarding incidents, outages, and service restoration. 
•  Ensure compliance with Service Level Agreements (SLAs) to maintain 99.99% network uptime. 
•  Perform routine preventive monitoring and report potential risks before they impact services. 
•  Record and maintain accurate logs of incidents, alerts, escalations, and resolutions. 
•  Follow standard operating procedures and organizational guidelines while handling incidents. 
•  Work collaboratively with team members to ensure smooth network operations. 

Specification:

• Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related field.
•  Minimum 1 year of experience in network or system monitoring. 
•  Experience in an ISP (Internet Service Provider) environment will be preferred. 
•  Good understanding of network and system monitoring. 
•  Knowledge of networking concepts, devices, and infrastructure. 
•  Familiarity with Service Level Agreements (SLA) and incident management. 
•  Strong analytical and problem-solving skills. 
•  Excellent attention to detail. 
•  Good interpersonal and communication skills. 
•  Ability to coordinate effectively with cross-functional teams. 
•  Strong time management and multitasking abilities. 
•  Knowledge of preventive maintenance practices. 
•  Ability to work under pressure and respond quickly to critical incidents. 
•  Team-oriented with a proactive approach to monitoring and issue resolution.