Technical Support

Nimble Tinkune - Kathmandu

Job Description:

• Provide technical support to HRMS application users, addressing issues related to user interface, functionality, performance, and data discrepancies.
•  Perform basic SQL queries to investigate data-related issues or validate user-reported problems.
• Analyze issues and document reproducible bugs with clear steps, screenshots/logs, and environment details.
• Escalate verified bugs to the development team with complete technical documentation.
• Collaborate closely with the development team during the debugging and patching process.
• Conduct bug fix verification and validation testing in staging or pre-prod environments.
• Coordinate and ensure smooth transition of resolved issues to the general support/helpdesk team.
• Lead or assist in internal presentations of release notes and fixes to cross-functional support teams.
• Work with infrastructure teams to troubleshoot basic server or network-level issues affecting application performance.
• Maintain accurate issue logs, resolution timelines, and knowledge base entries.
• Assist in UAT support and deployment testing during new releases or patch rollouts.

Responsibilities and Duties:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 1+ years of experience in technical/application support (preferably HRMS or ERP systems).
• Basic understanding of MS SQL (select, join, update queries).
• Familiarity with Windows Server environments and basic network troubleshooting.
• Experience with ticketing systems, issue tracking, and support documentation.
• Good verbal and written communication skills for working with end users and internal teams.