Technical Support Executive- Pokhara

Konnect Solution Private Limited Remote

Job Description:

• Answer incoming customer calls and properly log all issues in the ticketing system 
•  Provide basic troubleshooting support for internet, router, Wi-Fi, and service-related problems 
•  Escalate complex or unresolved issues to L2, NOC, or field technical teams 
•  Monitor open tickets and ensure timely updates, follow-ups, and closure 
•  Communicate clearly with customers regarding service status, updates, and resolutions 
•  Maintain accurate call logs, support records, and daily/weekly reports 
•  Follow standard operating procedures (SOPs) and maintain call-handling quality standards

Specification:

• +2 or Bachelor’s degree in IT, Computer Science, Management, or related field 
•  Prior experience in call center, ISP support, or customer service preferred 
•  Good verbal and written communication skills 
•  Basic understanding of internet, networking, and troubleshooting concepts 
•  Ability to handle pressure and manage customer issues calmly 
•  Strong coordination, problem-solving, and multitasking abilities