Telecaller

Subisu Cablenet Ltd (Baluwatar) Baluwatar

Job Description:

• Make cold and warm calls to prospective customers to introduce and promote ISP products (e.g., broadband plans, add-on services).
• Qualify leads by understanding customer needs, current provider (if any), and willingness to switch.
• Schedule follow-up calls, demos, or site visits for sales team.
•  Address customer concerns, provide basic information, and escalate more technical queries to technical/support teams. 
•  Present suitable internet plans based on customer requirements 
• Follow up with existing customers whose contracts are due for renewal.
• Offer plan upgrades or promotional packages to prevent  Customer attrition.
•  Meet or exceed targets for calls made, leads generated, conversion rate, and sales value. 
•  Report on customer objections, trends, and competitor offerings. 

Specification:

• Intermediate Completed or Bachelors Running
•  Freshers can be considered; previous experience is a plus. 
•  Experience in telecalling / telesales / customer service / call center is beneficial. 
• Excellent verbal communication skills (local language + English)
• Persuasive and confident phone presence
• Active listening skills; ability to empathize with customer concerns
• Basic computer skills (MS Office, CRM systems)
• Ability to record and maintain accurate data / database entry
• Good negotiation and problem-solving abilities