1Customer Service Representative-Naxal, Kathmandu

Vatsalya Naxal

Job Description:

• Handle incoming and outgoing customer calls professionally.
• Respond to patient inquiries regarding IVF services and appointments.
• Provide basic information about fertility treatments and clinic services.
• Schedule appointments and coordinate patient visits.
• Assist patients with inquiries about consultation procedures.
• Maintain accurate patient records and contact details.
• Follow up with patients regarding appointments and inquiries.
• Coordinate with doctors, nurses, and clinic staff.
• Handle patient concerns with care, empathy, and confidentiality.
• Provide timely responses through phone calls and other communication channels.

Specification:

• Bachelor's degree running or completed.
• 6 months to 1 year of experience in a call center or customer service role.
• Female candidates preferred.
• Good communication and interpersonal skills.
• Strong telephone etiquette and customer-handling abilities.
• Basic knowledge of MS Office and computer applications.
• Ability to communicate politely and empathetically with patients.
• Good coordination, follow-up, and organizational skills.
• Ability to maintain patient confidentiality.
• Positive attitude, patience, and a professional approach.
• Willingness to learn about IVF and fertility-related services.
• Ability to handle sensitive patient inquiries with discretion.