Job Information
-
Employment Type:
Full Time -
Location:
Naxal -
Category:
Customer Service -
Experience:
1+ year -
Education Level:
Bachelors Running -
Salary:
Negotiable -
Apply Before:
Nov 25, 2026 (1 week from now)
Job Description
- Handle incoming and outgoing customer calls professionally.
- Respond to patient inquiries regarding IVF services and appointments.
- Provide basic information about fertility treatments and clinic services.
- Schedule appointments and coordinate patient visits.
- Assist patients with inquiries about consultation procedures.
- Maintain accurate patient records and contact details.
- Follow up with patients regarding appointments and inquiries.
- Coordinate with doctors, nurses, and clinic staff.
- Handle patient concerns with care, empathy, and confidentiality.
- Provide timely responses through phone calls and other communication channels.
Specification
- Bachelor's degree running or completed.
- 6 months to 1 year of experience in a call center or customer service role.
- Female candidates preferred.
- Good communication and interpersonal skills.
- Strong telephone etiquette and customer-handling abilities.
- Basic knowledge of MS Office and computer applications.
- Ability to communicate politely and empathetically with patients.
- Good coordination, follow-up, and organizational skills.
- Ability to maintain patient confidentiality.
- Positive attitude, patience, and a professional approach.
- Willingness to learn about IVF and fertility-related services.
- Ability to handle sensitive patient inquiries with discretion.
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