Customer Relationship Officer-Sankhamul, Kathmandu

Dynamic Technosoft Shankhamul

Job Description:

• Develop, build, and maintain strong, long-term relationships with assigned clients to ensure high levels of customer satisfaction and retention. 
•  Act as the primary point of contact for all client inquiries, requests, and concerns, ensuring timely and professional responses. 
•  Understand client needs, business objectives, and expectations, and proactively suggest suitable solutions and services. 
•  Coordinate closely with internal departments such as sales, marketing, operations, and finance to ensure smooth service delivery and client satisfaction. 
•  Monitor client accounts regularly to ensure timely execution of services and address any gaps or issues. 
•  Handle and resolve customer complaints or issues in a prompt and effective manner. 
•  Prepare and maintain reports on account status, client feedback, service improvements, and overall performance. 
•  Collaborate with the sales team to support business growth and achieve company targets. 
•  Stay updated with product knowledge, service offerings, and industry trends to better serve clients. 
•  Follow up on pending payments by coordinating with the finance department and maintaining proper records. 

Specification:

• +2 completed or Bachelor’s degree in any field with strong communication skills. 
•  Proficiency in MS Office tools including Excel, PowerPoint, and professional email writing. 
•  Familiarity with basic software systems and client management processes. 
•  Strong interpersonal, coordination, and relationship management skills. 
•  Ability to understand client requirements and provide effective solutions. 
•  Good problem-solving skills with the ability to handle multiple clients and tasks. 
•  Professional, presentable, and customer-focused attitude. 
•  Female candidate preferred with the ability to work in a team-oriented environment.