First Mile Operator- Solteemode, Kathmandu

Executive Search Soltimode

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Job Description

Collect packages from designated pick-up points, including buyer refunds and from seller locations.
Ensure packages are intact and properly packaged for seller pick-ups.
Provide exceptional customer service by addressing inquiries, resolving issues, and handling complaints professionally.
Follow assigned pick-up routes efficiently to maximize productivity and meet deadlines.
Adhere to all safety regulations, traffic laws, and company safety guidelines.
Handle packages with care and prioritize safety during the pick-up process.

Effective verbal and written communication to interact with customers and internal teams.
Ability to manage time efficiently and prioritize tasks to meet deadlines.
Meticulous attention to detail to ensure accurate package handling and documentation.
Ability to find effective solutions to challenges encountered during the pick-up process.
Strong understanding of the local area to navigate efficiently and locate pick-up points.
Basic computer skills and ability to use smartphones for navigation and communication.