Job Description:

•  Respond to customer inquiries via phone, email, and chat regarding ERP software.
• Record, track, and follow up on support requests to ensure timely resolution.
• Provide first-level technical support and troubleshoot basic software issues.
•  Assist clients in understanding ERP features, modules, and functionalities.
•  Support ERP software implementation and user onboarding activities.
• Conduct online or on-site training sessions for clients when required.
•  Ensure customer satisfaction by providing prompt and professional support.
• Escalate unresolved or complex issues to senior support team members.
•  Maintain accurate documentation of support cases and customer feedback. 
• Coordinate with internal teams to resolve client issues efficiently.
•  Follow company policies and maintain confidentiality of client information.
•  Assist with other support and administrative tasks as assigned.

Specification:

•  Bachelor's degree in BBS, BBA, Accounting, Management, or a related field.
•  Basic understanding of accounting concepts and business processes.
•  Freshers are encouraged to apply; 6 months to 1 year of relevant experience is an advantage.
•  Strong communication and customer service skills.
•  Basic knowledge of computer applications and software systems.
•  Ability to learn ERP software and technical concepts quickly.
•  Good problem-solving, organizational, and multitasking abilities.
•  Positive attitude and ability to work effectively in a team environment.