Software Implementation Executive (ERP/MIS)-Butwal

Dynamic Technosoft Butwal

Job Description:

• Handle client queries via phone, email, and chat, and provide timely support for ERP-related issues with proper communication and guidance 
•  Provide technical troubleshooting support and ensure effective resolution of reported system problems 
•  Record, track, and follow up on support tickets regularly until complete closure 
•  Assist in ERP implementation at client sites, including system setup, configuration, and user onboarding support 
•  Conduct client training sessions (online and onsite) on ERP modules and system features 
•  Ensure clients clearly understand and effectively use all available system functionalities 
•  Maintain strong customer satisfaction through quality service, responsiveness, and professional communication 
•  Perform field visits as per client requirements for training, support, and issue resolution 
•  Manage assigned tasks efficiently and provide guidance/support to junior staff (for mid-level role) 
•  Follow up on escalated and unresolved issues by coordinating with internal technical teams 
•  Handle proper documentation of support cases, updates, and resolution activities 
•  Coordinate shift handovers and prioritize pending tasks to ensure smooth workflow continuity 
•  Collect periodic feedback from clients to improve service quality and system performance

Specification:

• Bachelor’s degree in BBA / BBS or any related field with a good academic background 
•  Basic knowledge of accounting is required to understand ERP financial and academic modules 
•  Strong communication and client handling skills with the ability to interact professionally with users 
•  Good problem-solving and technical troubleshooting skills to identify and resolve issues effectively 
•  Ability to conduct training sessions and guide users on ERP features and functionality 
•  Strong teamwork and coordination skills to work with internal support and technical teams 
•  Willingness to travel for field visits and provide onsite client support when required 
•  Fresher can apply for Intern position with learning attitude and willingness to grow in the ERP field 
•  1–2 years of experience required for Mid-level Support Executive in ERP or related support roles 
•  Basic understanding of ERP systems and willingness to learn new tools and processes preferred