Job Description:

• Client service - monitor and respond to phone requests, email, or chat about technical cases for new and existing customers. 
• Technical troubleshooting - handle technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly. 
• Answering Inquiries and problem-solving
•  Communicating clearly to resolve doubts with internal department and clients too 
•  Staying up to date on New Features 
•  Pending works clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly)
•  Field visit as a part of support and client’s requirements 
• Take feedback from client at certain interval of time 
• Provide training and guidance to juniors 
• Pending works clear documentation and reporting (Daily, Weekly, Monthly, Quarterly, Half Yearly and Yearly) 

Specification:

•  Bachelor’s degree in Information Technology, Computer Science, or related field. 
•  1-2 years of experience in software support, client service, or IT helpdesk roles. 
• Good understanding of software systems and databases.
• Ability to multitask and work under minimal supervision.
• Familiarity with CRM or ticketing systems (preferred)