Job Description:

•  Recommending product or service changes .
•  Implementing better processes or policies for Support department.
• Ensures relevant product meet clients’ needs and requirements.
•  Maintain strong bonding between internal team .
• Provides leadership by developing and coordinating for the relevant product .
• Ensures all works are completed satisfactorily and that all Client requests are responded to in a timely manner. 
• Maintain good relationships with clients and contribute to retain the clients .
•  Collaborate with analyst and developer team for the client requirements .
• Coordination with the Business team for client details, training modules and term and conditions of client’s agreement .
•  Stay up-to-date on all the latest advancements in technology and product .
•  Communicating clearly to resolve doubts with clients .
• Maintain technical support cases to ensure issues are recorded, tracked, and resolved, and follow-ups are done promptly. 
•  Ensures scheduler reporting and implements solutions on repeated works [Bug] 

Specification:

•  Bachelor’s degree in Information Technology, Computer Science, or related field. 
• 2-3 years of experience in software support, client service, or IT helpdesk roles. 
•  Good understanding of software systems and databases.. 
• Ability to multitask and work under minimal supervision. 
•  Familiarity with CRM or ticketing systems (preferred)