Rider Monitoring Officer- Kamaladi

·        Monitor daily rider attendance, activity, and operational status

·        Track rider payment schedules and ensure timely collection of dues

·        Follow up with riders regarding pending payments and overdue balances

·        Maintain accurate records of collections, deposits, and rider accounts

·        Coordinate with operations and finance teams for reconciliation of payments

·        Prepare daily, weekly, and monthly collection reports

·        Monitor rider performance, compliance, and vehicle usage

·        Escalate issues related to non-payment, misconduct, or operational concerns

·        Support onboarding and briefing of new riders regarding payment procedures

·        Ensure proper documentation of rider agreements and records

·        Bachelor’s degree in Management, Finance, or related field

·        Prior experience in collections, operations, or fleet management preferred

·        Good communication and negotiation skills

·        Strong reporting and record-keeping ability

·        Basic knowledge of MS Excel and reporting tools

·        Ability to handle field coordination and rider follow-ups efficiently

·        Problem-solving and multitasking skills